WEEK 11

WEEK 11.

This week was really good, it made me reflect a lot, have some conversations with a couple friends to help them to see the most important things in this life, and to help me to reaffirm that.

This week we were gave tow small cases which were really good to make you thing in real situations, and we were ask to share it with some classmates.  And that was really good, the reason of sharing it with our classmates is to learn from one another and this week was not the exemption, contrary I feel like I good a lot from it. One of the small cases was this:
 It is the night of your seven-year-old daughter’s first dance recital. You have been promising her for weeks that you “wouldn’t miss it for the world.”
An hour before the show, the phone rings, and it is your largest customer. There has been a fire at his plant, and he wants you there immediately. He will not accept anyone else and makes it clear that you will lose his business if you do not come.

What do you do?

Of course for those who know me, would know that I would still go at my daughters first recital dance, and my answer was a little bit more deeply on the reason of why, but what I want to share with you is something that I did not thought until I read it in the post of some of my classmates. And that is to still going at your daughters event, send one of your employees to fulfill the needs of your customer, having him knowing that your employee would do the same thing that you would if you were present in that moment.  The other thing was that you should always develop a trust relationship with all your customers and not let any of them to unrespect you in that manner nether you should.  But I think of having someone to represent yourself in any situation in your company is a great idea!!

Here is the other case: 

It is the night of your seven-year-old daughter’s first dance recital. You have been promising her for weeks that you “wouldn’t miss it for the world.”

An hour before the show, the phone rings, and it is your largest customer. There has been a fire at his plant, and he wants you there immediately. He will not accept anyone else and makes it clear that you will lose his business if you do not come.

What do you do?

I hope some of you can share with me what you would do.

Best

Emilio.